TABLE OF CONTENTS

• Important Information
• Common Issues
• Troubleshooting Guides
  • GPS Does Not Respond to Commands
    • Identifying the issue
    • Troubleshooting
  • GPS Appears Offline
    • Identifying the issue
    • Troubleshooting
• Frequently Asked Questions
• Quick Setup Guide
• Whats Included in The Box? 

Important Information

• The 4G Portable Car GPS Tracker only works with the Telstra network

• Device is not waterproof.

• Device has a battery life of 10-15 days+

• This 4G GPS Tracker has better tracking accuracy than 3G Models and a stable network

  • Comparatively, 3G will be discontinued in 2024).

• Requires a SIM with Mobile Phone plan that includes Data and SMS (Text) for use.

  • Recommended: 2-3GB for the first month of tracking to determine individual customer data usage - the more the tracker moves the more data it will use.

Common Issues

• Tracker won't respond to SMS commands

• Tracker Offline in App

Troubleshooting Guides

Tracker wonto SMS Commands

Identifying the issue

This issue may occur when the GPS device runs out of charge, the inserted SIM is removed, the device is turned off or the SIM is out of data. 

Before getting started:

Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality and ensure they know the mobile number.

This is essential to sending and receiving commands and replies. This SIM will have an associated mobile number and the Data & SMS functionality can be confirmed by contacting the service provider.

Troubleshooting

1. Confirm that the customer has charged the device and inserted their SIM Card correctly

   1. Each GPS device has a slightly different insertion method. 

   2. This device requires inserting the SIM into the SIM holder, with the angled corner being on the left and, the gold-plated side of the SIM facing downwards. The SIM holder will click upwards towards the ON/OFF button to lock the SIM in place.

   3. See reference images below, then turn device on and put white cover in place.

2. Place the included face-plate on top of the device, which will click into place and provide a space where the LED can shine through to indicate ON status.

3. Position the 4G GPS in an open area facing upwards to promote a strong signal strength.
   
   There are two ways of communicating with the 4G JIMI GPS Tracker depnding on the users mobile OS

4. How to configure for iPhone users:

   1. On iOS Devices (Apple iPhone Only), download the JIMI IoT Lab application from the App Store.

   2. Open the app and select ‘Connect’ at the bottom of the page

   3. On top-side of the device is a power status checking and bluetooth connection button. Press the button three times until the device appears and select it.

   4. At the bottom of this next screen, select ‘Command Mode’ at the bottom.

   5. Under the ‘Command password’ text box, click the ‘Command’ box and enter the APN server of your choice. The device will confirm the setting and reboot.

   6. The device has been configured and can now be added or re-added to the user's Tracksolid Pro account.

6. How to configure for Android users:

   1. From the customer's mobile phone, send a text message with the following text to the GPS trackers mobile number: APN,apnservername# 
      E.g. for Telstra: APN,telstra.internet# 

   2. The device will reply back with a confirmation and reboot
      
       

7. Once the customer has received the return text APN:OK! the device has been successfully configured and can now be added or re-added to the users TrackSolid Pro account
   
   

8. If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.
   
   

9. For returns process on the device click here
   
   

Tracker Offline in App

Identifying the issue

This issue may occur when the device is out of charge, the SIM has run out of data or the SIM has been removed from the device. Refer to Issue One for general setup.

Troubleshooting

1. Confirm with the customer that the device has charge by checking one of the following:

   1. This can be viewed in the real-time tracking of the device on Tracksolid Pro 

   2. or physically on the device by lifting the tab at the head of the device and pressing the power button once.
      
      

2. Confirm with the customer that the device has been turned on, this switch can be found above the SIM card tray.
   
   

3. Confirm with the customer that the SIM card is correctly inserted.
   
   

4. Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality, and ensure there is enough data remaining on the SIM card for the current payment period.

   1. This information can be found by contacting the chosen service provider.
      
      

5. Confirm that the customer has traveled with the device. The GPS Trackers will update its location and display on the real-time map after tracking movement for 1-5 minutes.
   
   

6. If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.
   
   

For returns process on the device click here

Frequently Asked Questions

The 4G Portable Car Tracker has an average battery life of 15-20 days, however this can be extended by weeks, months and even years by adjusting the work mode setting.

1. Navigate to the website for Tracksolid Pro: https://tracksolidpro.com/mainFrame

2. Login with your existing Tracksolid Pro account (made on the mobile app)

3. At the top is a blue banner, select 'Monitor' at the top left and you will see:

   1. A list of your account registered devices left

   2. A map on the right, showing the live tracking of your GPS, can be clicked to bring up a pop-up that gives access to tracking settings and info.

4. On the left side where your device icon and name is displayed, there are three vertical dots to the right of this that you can click to get more options to appear.

   1. Select the option 'Device Command'

   2. In the 'Device Command' drop down, select 'Work Mode'.

   3. There are two tabs in the ‘Work Mode’ command type:

      1. 'Tracking Mode Interval in Seconds’' : There are two upload timers here, the first is how often the device pings the software while moving and the second is when it is static (not moving). By adjusting the (Moving) number upwards, you increase the time between tracking uploads, increasing battery life but reducing overall accuracy when reviewed in real-time or historical tracking..

      2. The secondary tab in this 'Work Mode' is Power Saving Mode. This mode gives you months / years of ongoing tracking, making the GPS Tracker updating its location only once per day at a set time. 
         
         

Customize this section as you wish, you can increase battery life by increasing the time between uploads or opt for the Power Saving Mode which updates once per day.

Quick Setup Guide

Whats Included in The Box? 

• x1 4G Portable Car GPS Tracker

• x1 Faceplate for 4G GPS Tracker

• x1 Magnetic Plate with adhesive backing

• x1 QR Code Quick Start & Manual

Reference Images: