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4G Rugged Asset GPS TrackerUpdated 2 years ago




TABLE OF CONTENTS


Important Information

  • Device is not weather resistant (IP67 Dust & Water Resistant).

  • Device has a battery life of 10-15 days+.

  • This 4G GPS Tracker has better tracking accuracy than 3G Models and a stable network

(Comparatively, 3G will be discontinued in 2024).

  • Requires a SIM with Mobile Phone plan that includes Data and SMS (Text) for use.

(Recommended: 2-3GB for the first month of tracking to determine individual customer data usage - the more the tracker moves the more data it will use.)

Common Issues

  • Tracker won't respond to SMS commands

  • Tracker Offline in App


Troubleshooting Guides

GPS Won't Respond to SMS Commands

Identifying the issue

This issue may occur when the GPS device runs out of charge, the inserted SIM is removed, the device is turned off or the SIM is out of data. 


Before getting started:

Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality and ensure they know the mobile number.


This is essential to sending and receiving commands and replies. This SIM will have an associated mobile number and the Data & SMS functionality can be confirmed by contacting the service provider.


Troubleshooting

  1. Confirm that the customer has charged the device and inserted their SIM Card correctly

    1. Each GPS device has a slightly different insertion method. 

    2. This device requires removing the rear screws to open the product. The SIM Card tray can be found near the center of the motherboard.

    3. See reference images below, then reinsert screws and tighten till sealed.


  1. Position the 4G GPS in an open area facing upwards to promote a strong signal strength

    There are two ways of communicating with the 4G Rugged GPS Tracker depending on the users mobile OS

  2. How to configure for iPhone users:

    1. On iOS Devices (Apple iPhone Only), download the JIMI IoT Lab application from the App Store.

    2. Open the app and select ‘Connect’ at the bottom of the page

    3. On the LED/Top-side of the device is a tab below the battery life indicator. Open the tab and press the power button 3 times until the device name appears in the Connect menu

    4. At the bottom of this next screen, select ‘Command Mode’ at the bottom.

    5. Under the ‘Command password’ text box, click the ‘Command’ box and enter the APN server of your choice. The device will confirm the setting and reboot.

    6. The device has been configured and can now be added or re-added to the user's Tracksolid Pro account.

  1. How to configure for Android users:

  1. From the customer's mobile phone, send a text message with the text: ‘APN,apnservername#’ (For example: apn,telstra.internet#) to the GPS trackers mobile number.

  2. The device will reply back with a confirmation and reboot


  3. The device has been configured and can now be added or re-added to the users Tracksolid Pro account

  1.  If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.

For returns process on the device click here


Tracker Offline in App

Identifying the issue

This issue may occur when the device is out of charge, the SIM has run out of data or the SIM has been removed from the device. Refer to Issue One for general setup.


Troubleshooting

  1. Confirm with the customer that the device has charge, this can be viewed in the real-time tracking of the device on Tracksolid Pro or physically on the device by lifting the tab at the head of the device and pressing the power button once.

  2. Confirm with the customer that the SIM card is correctly inserted.


  1. Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality, and ensure there is enough data remaining on the SIM card for the current payment period.

    1. This information can be found by contacting the chosen service provider.

  2. Confirm that the customer has traveled with the device. The GPS Trackers will update its location and display on the real-time map after tracking movement for 1-5 minutes.

  3. If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.

For returns process on the device click here


Frequently asked questions

The 4G Portable Car Tracker has an average battery life of 15-20 days, however this can be extended by weeks, months and even years by adjusting the work mode setting.


  1. Navigate to the website for Tracksolid Pro: https://tracksolidpro.com/mainFrame

  2. Login with your existing Tracksolid Pro account (made on the mobile app)

  3. At the top is a blue banner, select 'Monitor' at the top left and you will see:

    1. A list of your account registered devices left

    2. A map on the right, showing the live tracking of your GPS, can be clicked to bring up a pop-up that gives access to tracking settings and info.

  4. On the left side where your device icon and name is displayed, there are three vertical dots to the right of this that you can click to get more options to appear.

    1. Select the option 'Device Command'

    2. In the 'Device Command' drop down, select 'Work Mode'.

    3. There are two tabs in the ‘Work Mode’ command type:

      1. 'Tracking Mode Interval in Seconds’' : There are two upload timers here, the first is how often the device pings the software while moving and the second is when it is static (not moving). By adjusting the (Moving) number upwards, you increase the time between tracking uploads, increasing battery life but reducing overall accuracy when reviewed in real-time or historical tracking..

      2. The secondary tab in this 'Work Mode' is Power Saving Mode. This mode gives you months / years of ongoing tracking, making the GPS Tracker updating its location only once per day at a set time. 

Customize this section as you wish, you can increase battery life by increasing the time between uploads or opt for the Power Saving Mode which updates once per day.



How to turn your JIMI Portable GPS into a Wireless Hotspot:

This command is a little complicated, but let’s break it down


Command: HOTSPOT,S,N,P#

HOTSPOT: What you’re trying to do

S: Sets the Hotspot Mode: 0 = Off, 1 = On when GPS is Active, 2 = On always

N: Name the WIFI Network, the default is the last four digits of your GPS ID/IMEI

P: Sets the WiFi Network password, default is 11111111


Example: HOTSPOT,2,JimiTest,12345678
This example sets the JIMI Portable GPS to become an always-on hotspot appearing with the name of ‘JimiTest’ and a password of 12345678.

Quick Setup Guide


What’s Included in the Box?

  • x1 4G Rugged Asset Tracker

  • x1 Magnetic Plate

  • x1 Magnetic Charging Cable

  • x1 AC Power Adapter

  • x1 Screwdriver & Bag of 4 Screws

  • x1 QR Code Quick Start & Manual

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