Business Roles & Escalation PathwaysUpdated 2 years ago
Corporate
| Name | Role |
| Jing Jackson | Managing Director |
| Ovi Puscas | General Manager |
| Melinda Stewart | Chief Financial Officer |
Marketing
| Name | Role | Channel/Brand |
| Mark Sidhom | Brand Manager | Surveillance |
| Brigitte Toppings | Brand Manager | Family |
| Kristen McKinstry | Brand Manager | Pet |
| Kaiya Mallaburn | Brand Manager | Skin & Beauty |
| Emily Tanadi | Marketing Coordinator | Pet |
| Desty F | Digital Content Manager | Skin & Beauty |
| Roshan Pathak | Growth Lead? | All |
| Huong Tran | Google Ads Specialist | All |
| Hao Change | PPC Specialist | All? |
Operations
| Name | Role |
| Wei Sian Teo | Product Acquisition |
| Kiki | Supplier Communications |
| Elain Chen | Logistics Manager |
| Michael Tsang | Perth Warehouse |
| Shiqi Tan | Sydney Warehouse |
| Abegail Rodriguez | Third Party Marketplace Manager |
| Bien Dao | Developer |
| Ocean Zhu | Accounts & Finance |
Escalation Pathways
- Product issues:
Cx Team chat > Product Info Chat > Wei Sian Teo > Ovi Puscas - Refunds:
Check rejection code in Shopify > Ovi Puscas - Customer complaints:
Ovi Puscas
- Marketing content:
Brand chat > Brand manager > Ovi Puscas
- Delivery issues:
Seko Customer Service Team > Ovi Puscas
- Order issues:
Warehouse chat