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Catch MarketplaceUpdated 2 years ago

TABLE OF CONTENTS

  • General Information
      • Customer Contact
    • Returns
    • Replacements
    • Refunds


General Information

  • Website URL: 
  • Credentials: E.g. Teams ID name of credentials in TeamsID
  • Shipping Method: E.g. Regular method through DEAR
  • Order information: E.g. Electronic Cart


Customer Contact

  • E.g. Through Marketplace platform. 
  • Marketplace may generate tickets so remind them to close the tickets once they've responded in the party


Returns

E.g. Can't send RPL form so have to use this method 

  1. If necessary list method here step by step
  2. Also include how to communicate with customer/marketplace throughout if required
  3. Include relevant screenshots to help people locate this information


Replacements

E.g. Can't send RPL form so have to use this method 

  1. If necessary list method here step by step
  2. Also include how to communicate with customer/marketplace throughout if required
  3. Include relevant screenshots to help people locate this information


Refunds

E.g. Can't send RPL form so have to use this method 

  1. If necessary list method here step by step
  2. Also include how to communicate with customer/marketplace throughout if required
  3. Include relevant screenshots to help people locate this information


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