GumtreeUpdated 2 years ago

TABLE OF CONTENTS

• General Information
  • Customer Contact
• Returns
• Replacements
• Refunds

General Information

• Website URL: http://gumtree.com.au
• Credentials: See Teams ID
• Shipping Method: Regular method through DEAR
• Order information: Electronic Cart

Customer Contact

• Customers can contact us through the Gumtree marketplace for sales, support and returns
• They can also contact us directly via FreshDesk email for the same process
• Marketplace may generate tickets so remind them to close the tickets once they've responded in the party

Returns

E.g. Can't send RPL form so have to use this method 

1. Same process as normal returns: Confirm reason the for return, provide relevant troubleshooting, collect evidence (video/image) and enter the details into the Monday Board.
2. Provide /c Product Return - Change of Mind or /c RPL <brand> to customer for return, and note the tracking number reference provided to the Monday Board.

Replacements

E.g. Can't send RPL form so have to use this method 

1. Same process as a normal return, detailed in Monday, and authorised replacement confirmed in DEAR with -R tag.

Refunds

E.g. Can't send RPL form so have to use this method 

1. Same process as a normal return, refunding Gumtree orders via Electronic Cart in Shopify.