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Mini 4G OBD GPS Multi-Alert TrackerUpdated 2 years ago

TABLE OF CONTENTS

  • Important Information
  • Common Issues
  • Troubleshooting Guides
    • GPS Not Responding to Commands
      • Identifying the issue
      • Before getting started:
      • Troubleshooting
    • GPS Appears Offline
      • Identifying the issue
      • Before getting started:
      • Troubleshooting
  • Frequently Asked Questions
        • How do I enable the Listen-In Feature of the OBD?
        • How do I turn on silent mode?
  • Quick Setup Guide
  • What's Included in The Box?
  • Canned Responses

Important Information

  • Device is not waterproof.
  • The device is hardwired via the OBD Port, and will track when the vehicle is on.
  • Listen-In feature available for compatible SIM service provider: OPTUS 
  • This 4G GPS Tracker has better tracking accuracy than 3G Models and a stable network
    • Comparatively, 3G will be discontinued in 2024

  • Requires a SIM with Mobile Phone plan that includes Data and SMS (Text) for use.

    • Recommended: 2-3GB for the first month of tracking to determine individual customer data usage - the more the tracker moves the more data it will use.

Common Issues

  1. GPS Not Responding to Commands
  2. GPS Appears Offline

Troubleshooting Guides

GPS Not Responding to Commands

Identifying the issue

This issue may occur when the GPS device runs out of charge, the inserted SIM is removed, the device is turned off or the SIM is out of data. 


Before getting started:

Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality and ensure they know the mobile number.


This is essential to sending and receiving commands and replies. This SIM will have an associated mobile number and the Data & SMS functionality can be confirmed by contacting the service provider.



Troubleshooting

  1. Confirm that the customer has charged the device and inserted their SIM Card correctly

    1. Each GPS device has a slightly different insertion method.

    2. This device requires inserting a nano-sized SIM into the included SIM Tray and inserting into the OBD with the non diagonal-edged side going in first.  

    3. See reference images below, then plug the OBD into your relevant car slot

  2. How to configure the OBD GPS after powering:

    1. From the customer's mobile phone, send a text message with the text: ‘APN,apnservername#’ 

      1. E.g. apn,telstra.internet# to the GPS trackers mobile number.

    2. The device will reply back with a confirmation and reboot



    3. The device has been configured and can now be added or re-added to the users Tracksolid Pro account

  3. If the OBD GPS has been set up correctly, all three lights on the underside of the plugged-in device will intermittently blink all three colors. If one light is missing when connected to power: 
    1. Disconnect the device from power, waiting for the RED (Power) LED to turn off
    2. Turn the device off and remove the SIM
    3. Reinsert the SIM, turn the device on and reconnect to the power
    4. The device has been correctly configured when all three lights blink within a 1-2 minutes of being connected to power.
  4. If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.


GPS Appears Offline

Identifying the issue



Before getting started:

This issue may occur when the device is out of charge, the SIM has run out of data or the SIM has been removed from the device. Refer to Issue One for general setup.


Troubleshooting

  1. Confirm with the customer that the device is receiving sufficient power, this can be viewed in the real-time tracking of the device on Tracksolid Pro indicated by the ACC Status when the vehicle is ON.



  2. Confirm with the customer that the SIM card is correctly inserted.

  3. Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality, and ensure there is enough data remaining on the SIM card for the current payment period.
    1. This information can be found by contacting the chosen service provider.

  4. Confirm that the customer has traveled with the device. The GPS Trackers will update its location and display on the real-time map after tracking movement for 1-5 minutes.

  5. If the OBD GPS has been set up correctly, all three lights on the underside of the plugged in device will intermittently blink. If one light is missing when connected to power:
    1. Disconnect the device from power, waiting for the RED (Power) LED to turn off
    2. Turn the device off and remove the SIM
    3. Reinsert the SIM, turn the device on and reconnect to the power
    4. The device has been correctly configured when all three lights blink within a 1-2 minutes of being connected to power.

  6. If the tracker does not update to tracking online correctly following confirmation of these steps, the device is faulty and should be returned for replacement, exchange or refund.


Frequently Asked Questions


How do I enable the Listen-In Feature of the OBD?

  • The Mini 4G OBD has a listen-in function that can be enabled by updating information in your TracksolidPro account and sending a series of SMS commands.
  • Follow the instructions below to get this feature operational:
    1.  On your registered GPS Tracker in Tracksolid Pro in the 'List' section (Select 'List' at the bottom of the app) there are three dots to the right side, beside 'Playback'.
    2. Click these dots and a menu will come up, select 'Command' (It should be second down on the left)
    3. Under SOS Number 1 and Centre Number, enter YOUR mobile number. This is the number which can exclusively connect to the GPS Tracker and listen-in.
    4. Via SMS, Send the following commands to the Mobile Number of the SIM Card inserted in the plugged-in GPS:

      Send: MONPERMIT,1# 
      You should get the reply: OK!
      Then send: JT#
      You should get the reply: OK!
      Then send: MONITOR#
      You should get the reply: MONITOR set OK!
    5. With these commands successfully sent, the OBD has been configured for listening in and the mobile number of the SIM can now be called with one-way listening.

      We recommend saving the mobile number of the SIM Card in your GPS to your phone to make this process easier, and if calling the number does not connect, resending the JT# command will revalidate the connection and re-enable the listen-in feature.

How do I turn on silent mode?

  • Following commands can be used for silent the tracker from making any noise by sending these to the trackers mobile number:
    • SPEED,AUDIO,OFF#
    • FATIGUEALM,AUDIO,OFF#
    • FENCE,AUDIO_IN,OFF#
    • FENCE,AUDIO_OUT,OFF#
    • HARACC,AUDIO,OFF#
    • HARDEC,AUDIO,OFF#
    • HARTU,AUDIO,OFF#
    • HARLAN,AUDIO,OFF#
    • ROLLOVER,AUDIO,OFF#
    • HORCOL,AUDIO,OFF#
    • VEHSW,AUDIO,OFF#
    • EULAA,AUDIO,OFF#
    • ACCSOUND,OFF#
    • POSIT,AUDIO,OFF#


Quick Setup Guide

If there already exists a quick set up guide link it here

Bonus points if there is a video


What's Included in The Box?

  • x1 4G Mini OBD GPS Tracker
  • x1 QR Code Quick Start & Manual
  • x1 SIM Card Tray 


Reference Images:


Canned Responses

  • List any canned responses relevant to this device here
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