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Portable Heavy Duty 3G GPS TrackerUpdated 2 years ago




Important Information

  • Device is not waterproof.

  • Device has a listening mode function.

  • Device has a battery life of 20 to 25 days.

  • 3G GPS products will lose network support from 2024 onwards.

  • Requires SIM with SMS Functionality to set up and communicate with.


Common Issues

  • Tracker won't respond to SMS commands

  • Tracker Offline in App

  • The GPS battery life is unchanging in real-time tracking

  • What App to Use & How to Login


Troubleshooting Guides

Tracker Won't Respond to SMS Commands

Identifying the issue

This issue may occur when the customer attempts to send an SMS command to their GPS device, and does not receive a confirmation response.


Before getting started:

Confirm with the customer that the inserted SIM has been activated as a Mobile Phone Plan which includes Data & SMS functionality and ensure they know the mobile number.


This is essential to sending and receiving commands and replies. This SIM will have an associated mobile number and the Data & SMS functionality can be confirmed by contacting the service provider.


Troubleshooting

  1. Confirm that the customer has charged the device and inserted their SIM Card correctly

    1. Each GPS device has a slightly different insertion method. 

    2. This device requires inserting the SIM with the angled corner being on the left going in first, the gold-plated side of the SIM facing downward.

    3. See reference images below. 



  1. When the SIM is correctly inserted, they will *click* into position, and the GPS device will briefly produce a GREEN LED, indicating that the device is receiving a cellular signal.


  1. Position the 3G GPS in an open area facing upwards to promote a strong signal strength before continuing to Step 4.

  2. From the customer's mobile phone, send a text message with the text: ‘check123456’ to the GPS trackers mobile number. 

  3. The device should reply back with information including the GPS Unique ID/IMEI, the APN set and the server as per the below reference image.

     


  4. If the tracker does not send the reply after these steps, the device is faulty and should be returned for replacement, exchange or refund.

  5. For returns process on the device click here


Tracker Offline in App

Identifying the issue

This issue can be identified by viewing the real-time tracking of the GPS unit on the Winnes GPS app, the tracking icon of the tracker will appear a dull gray and a small pop-up above the GPS will have text saying: ‘GPS offline’.


Troubleshooting

  1. The first thing step is confirming the device has been set-up correctly - Ask the customer if they have already sent the SMS Setup commands. 

  2. If this has not been completed, confirm the following:

    1. The SIM card has been inserted in the device. The SIM will *click* into place when inserted the correct way, and may be pressed in again until another *click* sound is made, indicating the SIM can be safely removed. 

      See Issue 2 for images of how the SIM should be inserted for this device

    2. Confirm the mobile number of the SIM card inserted inside the GPS tracker, and refer to the Quick Setup Guide for instructions on configuring the device.

      The guide for this can be found at the end of this manual and forwarded to the customer for their reference, or you can remotely send these commands yourself. This guide provides a series of command based text messages to prepare the unit for use. 

      See the screenshot below to see these commands and their replies. The APN command will differ depending on the service provider used

       

  3. Having sent SMS commands and received confirmation replies back from the device, the GPS tracker will update in the real-time tracking of the Winnes GPS app.
     

  4. When online, the tracker icon will appear green and say ‘GPS Online’ or blue and say ‘GPS Moving’.
     

  5. The customer may now login to their Winnes GPS app and access real-time tracking (top left icon), where the unit will update its positioning to reflect a stationary or moving position. 

    1. It may take up to 5 minutes for this change to be reflected the first time, and taking the GPS tracker for a drive or walk over 5 minutes will allow the GPS to calibrate and begin effective tracking.

    2. If the customer requires assistance with logging in, refer to Issue Four: What App to Use & How to Login

  6. If the device has not begun to track in real-time following this, the device is faulty and should be returned for replacement, exchange or refund.

  7. For returns process on the device click here


Battery Life Not Changing in App

Identifying the issue

This issue occurs when checking the battery life of the tracker in real-time tracking, where it can sometimes be displayed incorrectly. 


Troubleshooting

  1. To correctly identify the battery life of the device, exit the real-time tracking map display and you will be returned to the main menu which provides a number of circular icons.

  2. At the top of these icons, the name of the GPS along with the real battery is indicated.



What App to Use & How to Login

Identifying the issue

This issue occurs when the customer does not know what app to download, or how to login to the app platform depending on their specific GPS Tracker.


Troubleshooting

  1. Identify the GPS tracker that is being used by the customer, if you’re in this troubleshooting manual you have identified the device as the 3G Portable Magnetic GPS.

  2. While the Quick Tour Guide suggests downloading the LKGPS2 GPS app, this platform has a difficult interface with limited functionality and support.
     

  3. The recommended application for this device is the Winnes GPS App, downloadable from the App store.


  1. When logging in for the first time, there are four things that need to be completed in order to access the functionality of the device. 

    1. Ensure ‘Login by ID’ is selected at the lower-left corner of the app.

    2. The top field is the server connection: www.zg666gps.com

    3. The second field is the unique GPS ID, this can be found on the side of the device.

 

  1. The third field is the default password: 123456 
    Note: This can be changed by the customer, and if changed and forgotten, must be reset by the supplier.

  2. Ensure the ‘Remember login info’ has been selected, this is done when there is a small gray dot within the white dot. 

    • This will prevent the user from needing to provide login information each time the device is accessed. 

    • Refer to the image below to see how this login information is displayed when all steps are completed correctly. Note: Image does not show password due to app protection, but the password will appear as dots

                 


Frequently Asked Questions

  • How do I adjust the Timezone of my 3G Portable/Heavy & 4G Magnetic GPS?

    1. Get on a PC Device and go to www.zg666gps.com

    2. Select IMEI/ID No login and enter your unique GPS ID and Password (default password: 123456)

    3. When the GPS is correctly configured, it will display the unit locally to where you are and include GPS Model information, battery, time etc.

    4. Select the MORE button and then TARGET INFO, this will open a window with multiple info points including 'Set Timezone'

    5. Click 'Set Timezone' and adjust it to your location time, scrolling to the bottom of the window and clicking 'Save' to lock in your updated time.

    6. Log out of the Winnes App and wait 1-2 minutes for the update to poll through, then reopen and relogin your app to confirm the correct time is displayed.


  • How do I activate the Listening Mode on a 3G Portable GPS?

    1. To activate the one way listen-in on the GPS tracker, SMS the SIM inserted within the online GPS Tracker the following: monitor123456

    2. You'll receive back the response "monitor ok", making the GPS go into a listening mode which makes the device callable by the same SIM number.

    3. Call the GPS and listen in. (Note: Quality is influenced by device placement)

    4. When finished listening to SMS, use the following command to revert the GPS back to tracking mode: gprs123456

    5. Please note the GPS can do one function at a time so if you are using the listening mode, you will not be able to track the vehicle.


Quick Setup Guide

You can find the Quick Setup Guide for this product here


Whats Included in The Box? 

  • x1 Portable Heavy Duty 3G GPS Tracker

  • x1 AC Adapter

  • x1 Micro USB Charging Cable

  • x1 Quick Tour Manual


Reference Images:

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