This process is reliant on information in Monday being filled out correctly as this is us using Monday and Slack to communicate between us, the warehouse teams, and reporting ongoing issues to upper management.

Please read through this carefully.

Process

1. Get photo evidence of the incorrect product being sent and tag the ticket as SYDWH - Wrong Product
2. Organize the return of the incorrect product as per the Returns process
3. In Monday make sure you put the Reason as "Received Wrong Item" and the Issue Reported as "Wrong item sent from Sydney warehouse
4. Requested Outcome will be "Replacement/Exchange" and Return Location as Perth
5. Advise the customer that once we receive the tracking information for the return we will send out the correct device
   
   

Once tracking information has been received

1. Input tracking information from customer into Monday Board
2. Notify the warehouse of the issue in the #cancelled-amended-orders chat in Slack 
3. Notify the customer that their order will be shipped on the next courier pickup 
4. Tracking will automatically be sent to the customer when the DEAR order is done by warehouse