eShopping Group

<p data-identifyelement="219" dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Response times:<p data-identifyelement="220" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">First 24 hours<p data-identifyelement="221" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p data-identifyelement="223" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Returns<p data-identifyelement="224" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Follow normal returns process of sending RPL to customer<p data-identifyelement="225" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p data-identifyelement="227" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Replacements<p data-identifyelement="228" dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Follow normal replacement process and can send out directly from here

Response times:. First 24 hours. Returns. Follow normal returns process of sending RPL to customer. Replacements. Follow normal replacement process and can send out directly from here

Processes - Amazon AU

Agent Only - Customer Service

Customer Service Systems

Changing account details

Adding a payment method

Your Account

Getting Started with Us

Tracking your order

Your Order

Orders & Refunds

How long will the delivery take?

Is the delivery time flexible?

I need a copy of my invoice for my order. How do I go about with it?

Shipping FAQs

FAQs

Information Collected

Agent Troubleshooting Guide - Template

Customer Service Tasks Prioritization

Procedure - Processing Tickets

Process - Waiting on Customer

Process - Address Formats by Country

Process - Returning Products & Replacements, Refunds

Process - Order Cancellation/Address Update Forms

Process - Monday Board: Return Fulfilled Orders

Process - Wrong Item Received - Replacement

Process - Wholesale/Dr Pen Business Sales

Process - Click & Collect

Process - SpyStore Specialist Call Backs

Process - *Pilot Program* Repair/Replacement for out of Warranty Dr Pen

Quick Guide - Dr Pen

Dr Pen US - General Information

Customer Service Procedures

Freshdesk Basics

FreshDesk - Calls & Notes

Business Roles & Escalation Pathways

Seko OmniParcel Tracking

Portable Magnetic Slim 3G GPS Tracker

4G Hardwired Car GPS Tracker

4G Rugged Asset GPS Tracker

4G Portable Car GPS Tracker

4G TKStar Magnetic GPS Tracker

Portable Heavy Duty 3G GPS Tracker

Mini 4G OBD GPS Multi-Alert Tracker

GPS Trackers

Mini Wireless Security Camera with Night Vision (M1)

Power Bank with Hidden HD Camera & Mic

Wi-Fi Wireless Charging Dock Spy Camera

Smart Clock Alarm HD Hidden Camera with Radio Speaker

100% Invisible iPhone Charging Dock

Wireless Charger Camera Clock

Smoke Detector Hidden Camera - WiFi Enabled

Covert Video & Audio WiFi Security Camera (M3)

Smart AC Adapter with Night Vision

IoT Living App - Awaretech Smart Cams

Awaretech Smart Range

Spy Store Troubleshooting for Agents

Citronella Training Collars - General Information

Static Training Collars - General Information

Citronella Collar BT-100

Hidden Dog Fence & Remote Training Collar in 1 System

Replacement Parts - BarkTec Citronella Collars

Bark & Training Collars

BarkTec - Ultrasonic Anti-Bark House

Goodlife Silencer Max

Ultrasonic

eDog Troubleshooting for Agents

Dr Pen M8

Dr. Pen A6S

Dr Pen A6 (Dr. Pen Ultima A6 Professional Plus)

Dr Pen A7

Dr. Pen M5

Microneedling Pens

Dr Pen Troubleshooting for Agents

Third Party Marketplaces - Template

eBay

Amazon

Catch Marketplace

Kogan

Gumtree

PetMarket

Third Party Marketplaces

Processes - Amazon AUUpdated 2 years ago