Important Information

• Dot point any information that you think is useful to know about the product
• Remember this is also an internal document so if there's information around who to ask for help or any additional links for this product you can include them here
• If the product is 

Quick Setup Guide

Digital copy for customers is attached to this solution

Smart Clock Setup

1. To start with setup make sure you are connected to 2.4Ghz WiFi network
2. Make sure that the phones ringer is ON and phone is not on silent mode
3. Make sure you got IOT Living downloaded on your phone
4. Press hold the reset button (RST/SET) for 5 seconds till you hear a reset tone from the unit
5. Wait till you hear the third beep , this indicates that the device is ready to be configured

IOT Living App Setup

1. Go to the app and click on PLUS (+) sign in the top right corner scroll until you see the picture of your camera's model and tap on it
2. Label the clock the desired room name
3. Click on Continue and press 'Yes'
4. Scan the QR-Code on the back of your clock
5. Make sure that the top field is displaying the correct WiFi network name in the top field & enter your WiFi password 
   1. If your network name is not correct, or not there, go to the WiFi connection of the phone and make sure that the phone is connected to the correct 2.4Ghz WiFi network
      1. If you are unable to see your WiFi network through the IoT Living App your router may be using a 5Ghz network and you will need to contact your Internet provider to enable 2.4Ghz on your router 
6. Configuration will begin, make sure that the phone is placed close to the clock during this process until the configuration reaches 100%
7. The device will be added to the list in the app and the clock is ready to use

Common Issues

1. List issues that can be resolved by troubleshooting
2. Name the issues something that can be translated from the info the customer gives us
3. "Not Working" obviously isn't specific enough, but "Not Turning On" is better

Troubleshooting Guides

Issue Number One - Change this to reflect the issue name in the Common Issues

Identifying the issue

What lights flash, sounds the device makes, or behaviour that helps you identify this is the issue

What things do customers say that let you know this is the problem

Before getting started:

Is there any information that is needed before you launch into troubleshooting

If the outcome is a known issue with the resolution being proving the fault and refund/replacement and you're just proving the fault let them know that in the "Before getting started" section on each issue

Troubleshooting

1. Start with the most obvious stuff. e.g. Is the device plugged in?
   1. You can use tab to make a sub-list of steps
   2. e.g. Make sure they're plugged directly into a wall socket with no power board or extension cable
2. Make sure you're using very accessible language that everyone can understand.
   1. That means no overly complicated technical terms
3. Make sure you list every step as YOU would do it. That includes what to do with the ticket
4. If the end of the troubleshooting is a replacement then put that in 

Frequently Asked Questions

• This section is more about questions surrounding the use of the product rather than troubleshooting issues
• E.g. How long does the battery last?
  • 6 or 7 hours

What's Included in The Box?

• Dot point all the things the box contains. 
• Include any pictures you have of the box contents. 
• If you need pictures taken, just let Jack know and he'll organize that for you.

Canned Responses

• List any canned responses relevant to this device here