TABLE OF CONTENTS

• Marketplace - Country
  • General Information
    • Customer Contact
  • Returns
  • Replacements
  • Refunds
• Marketplace - Country
  • General Information
    • Customer Contact
  • Returns
  • Replacements
  • Refunds

Marketplace - Country

General Information

• Website URL: 
• Credentials: E.g. Teams ID name of credentials in TeamsID
• Shipping Method: E.g. Regular method through DEAR
• Order information: E.g. Electronic Cart

Customer Contact

• E.g. Through Marketplace platform. 
• Marketplace may generate tickets so remind them to close the tickets once they've responded in the party

Returns

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information

Replacements

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information

Refunds

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information

Marketplace - Country

General Information

• Website URL: 
• Credentials: E.g. Teams ID name of credentials in TeamsID
• Shipping Method: E.g. Regular method through DEAR
• Order information: E.g. Electronic Cart

Customer Contact

• E.g. Through Marketplace platform. 
• Marketplace may generate tickets so remind them to close the tickets once they've responded in the party

Returns

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information

Replacements

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information

Refunds

E.g. Can't send RPL form so have to use this method 

1. If necessary list method here step by step
2. Also include how to communicate with customer/marketplace throughout if required
3. Include relevant screenshots to help people locate this information