TABLE OF CONTENTS. What lights flash, sounds the device makes, or behaviour that helps you identify this is the issue. What things do customers say that let you know this is the problem. Is there any information that is needed before you launch into
This is an outline of what our priorities are as a Customer Service Team for eShopping Group. There are additional tasks that will be delegated to you as part of your role or specialization, and this is a general outline of priorities. This is subjec
Standardize the teams approach to tickets so everyone is working with the same system and priorities. Reduce double handling of tickets and save time spent manually assigning tickets. Increase average First Response Time which will increase client sa
Process Objective. This process is designed to trying to engage the customer with standardized timeframes between communication to continue to progress tickets towards resolution and keep them from going stagnant. As the agent your role in this will
AU Address Format. Full NameUnit Number/Street Number, Street Name, Suburb, State, Postcode. Example:John West10 Newman Road, Joondalup, QLD, 2705. US Address Format. Name: Full Name. Company Name: (when applicable). Street Address: (house/building n
TABLE OF CONTENTS. Every replacement and return must have:. To be written. Don't send replacement until we receive the tracking information from the customer in all cases!. Canned response:. Replacement - Need item back. Replacement - Don't need item
AU Address Update Requests. Order Cancellation Requests. Now there are buttons on the order confirmation email so a customer can easily and quickly submit a request to cancel their order, or update their address. When filling out these forms customer
This process allows us to keep track of what we have agreed to with customers and communicate within our team and other departments with minimal effort. Monday Board needs to be filled out when:. If the item does not need to be returned but we are se
This process is reliant on information in Monday being filled out correctly as this is us using Monday and Slack to communicate between us, the warehouse teams, and reporting ongoing issues to upper management.Please read through this carefully.
If a potential business customer calls you will need to advise them of the following information:. If the customer is happy with this please send them the canned response WDDP - Wholesales Discount Dr Pen. Hello {{ticket.requester.firstname}}. We're
When the customer arrives at the office/warehouse, there may be 2 scenarios;.
For level one customer service staff to be able to efficiently and easily book a call back for a SpyStore customer with one of the specialist staff members with minimal impact to the customer experience. For Spystore Specialists to be able to manage
The pilot program is being tested for customers who have a Dr Pen microneedling device purchased from us that is out of warranty but not functioning properly. This program allows the customer to pay $99 and send their device (device only, no chargers
Here are some easy ways to understand and explain the Dr Pen Models and products to customers. Dr Pen Devices. All Dr Pen Models can give customers the results they are looking for. Each model has cartridges suited for face and body as well as a Nano
TABLE OF CONTENTS. All returns are sent to the US PO Box. Returns are picked up and processed on Thursdays and Fridays of each week. Replacements do not always require returning products to us.